Privacy Policy

1. Introduction and Scope of Policy

At Tonic Greens™ (referred to as "we," "us," "our," or "the Company"), your privacy and the security of your personal data are of the utmost importance to us. This comprehensive Privacy Policy outlines the types of information we collect from you or that you may provide when you visit our primary website, usa-en-tonicgreens.com, and any associated subdomains, mobile applications, or online services operated by Tonic Greens (collectively, our "Service"). It also describes our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect on the Website, in email, text, and other electronic messages between you and the Website, and when you interact with our advertising and applications on third-party websites and services if those applications or advertising include links to this policy. Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using this Service, you agree to this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our Website.

2. Information We Collect About You

We collect several types of information from and about users of our Service to provide a seamless shopping experience, improve our offerings, and communicate effectively with our customers. The data we collect falls into two primary categories: Personal Information and Non-Personal (Usage) Information.

• Personal Information: This is information by which you may be personally identified. It includes data you provide directly when placing an order, subscribing to a newsletter, or contacting customer support. Examples include your first and last name, postal address, billing address, shipping address, email address, telephone number, and credit card or other payment information.
• Non-Personal Information: This is information that is about you but individually does not identify you. We collect this data automatically as you navigate through the site. It may include usage details, IP addresses, browser types, operating systems, referring URLs, access times, pages viewed, and information collected through cookies, web beacons, and other tracking technologies.

3. How We Collect Your Information

We rely on several different methods to gather information to ensure our Service functions properly and efficiently:

Information You Provide to Us: The most common way we collect data is when you directly provide it to us. This occurs when you fill out forms on our Website, such as the checkout form when purchasing Tonic Greens, subscribing to our email newsletter, claiming a discount via a pop-up modal, or reporting a problem with our Service. Records and copies of your correspondence (including email addresses) are kept if you contact us.

Information We Collect Through Automatic Data Collection Technologies: As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. This helps us estimate our audience size and usage patterns, store information about your preferences, speed up your searches, and recognize you when you return to our Website.

4. How We Use Your Information

The information we collect is strictly used to operate our business, fulfill your orders, and enhance your customer experience. Specifically, we use information that we collect about you or that you provide to us, including any personal information, for the following purposes:

• Order Fulfillment: To present our Website and its contents to you, to process your transactions, manage your orders, handle billing, arrange for shipping, and provide you with invoices and/or order confirmations.
• Customer Support: To provide you with information, products, or services that you request from us, manage refunds under our 60-Day Guarantee, and respond to your inquiries and support requests.
• Marketing and Promotions: With your consent, we may use your information to contact you about our own and third-parties' goods and services that may be of interest to you, such as exclusive discounts on Tonic Greens or related wellness products. You may opt-out of these communications at any time.
• Service Improvement: To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection, and to improve our Website's design, functionality, and user experience.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, cyber attacks, and other illegal activities, ensuring the safety of our platform and our customers' data.

5. Disclosure and Sharing of Your Information

Tonic Greens does not and will never sell, rent, or lease your personal information to third-party data brokers. We only share your personal information under the specific circumstances detailed below:

• Service Providers and Contractors: We may disclose personal information to trusted third parties, contractors, service providers, and other partners we use to support our business. This includes payment gateways (to securely process your credit card), fulfillment centers (to pack and ship your Tonic Greens bottles), email service providers, and data analytics companies. These third parties are contractually obligated to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• Legal and Regulatory Requirements: We may disclose your personal information if required to do so by law, court order, or legal process, including responding to any government or regulatory request. We may also disclose your information to enforce or apply our Terms of Service, or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Tonic Greens, our customers, or others.
• Business Transfers: In the event that Tonic Greens is involved in a merger, acquisition, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, personal information held by us about our Website users will likely be among the assets transferred to the buyer or successor.

6. Cookies and Tracking Technologies

Our Website utilizes "cookies" and similar tracking technologies (such as web beacons and pixels) to track activity on our Service and hold certain information. Cookies are small files placed on the hard drive of your computer or mobile device. We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them) to provide you with a more personal and interactive experience on our Website.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, if you choose to decline cookies, you may not be able to fully experience the interactive features of the Tonic Greens Service, such as keeping items in your shopping cart or remaining logged in.

7. Data Security Measures

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using advanced 256-bit SSL (Secure Sockets Layer) technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our absolute best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal and tax obligations (for example, if we are required to retain your transaction data to comply with applicable tax laws), resolve disputes, and enforce our legal agreements and policies. Non-personal usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service.

9. Your Privacy Rights and Choices

Depending on your location and applicable data protection laws (such as the California Consumer Privacy Act - CCPA, or the General Data Protection Regulation - GDPR), you may have certain rights regarding your personal information:

• Right to Access: You can request copies of your personal data that we hold.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure/Deletion: You have the right to request that we erase your personal data under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
• Opting Out of Marketing: You can unsubscribe from our promotional emails at any time by clicking the "unsubscribe" link located at the bottom of any marketing email you receive from us.

To exercise any of these rights, please contact our support team using the information provided at the bottom of this policy.

10. Children's Privacy

Our Website is not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or on or through any of its features, make any purchases through the Website, or provide any information about yourself to us. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will immediately delete that information.

11. Third-Party Links

This Website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page or via email if you are subscribed to our list. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

13. Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, to submit a data request, or to raise a concern, please contact us via the Customer Support links provided on our main website. Our dedicated privacy team is committed to addressing your inquiries promptly and thoroughly.