Refund & Return Policy

1. Our Commitment to Your Satisfaction

At Tonic Greens™, we operate under a very simple, yet powerful philosophy: your journey toward optimal health, robust immunity, and boundless energy should be entirely risk-free. We understand that navigating the vast world of dietary supplements can be overwhelming, and it can be difficult to trust a new product without experiencing the results firsthand. We meticulously crafted our superfood blend using the highest quality, scientifically backed ingredients, and we are incredibly confident in its ability to support your daily wellness. However, we also recognize that every human body is unique. Because internal chemistry, genetics, and lifestyle habits vary drastically from person to person, a supplement that works absolute wonders for one individual may have a different response time or effect on another.

Because we prioritize your ultimate satisfaction above our bottom line, we have implemented an industry-leading, customer-first refund policy. This comprehensive document outlines every detail of our 100% Money-Back Guarantee, the exact steps required to initiate a return, and how we handle shipping and product replacements. By purchasing from our official website, you agree to the terms outlined within this policy.

2. The Ironclad 60-Day Money-Back Guarantee

Our 60-Day Guarantee is unconditional, meaning you do not need to provide a complex reason or medical justification to request your money back. Whether you did not experience the surge in energy you were hoping for, you simply did not care for the taste of the powder, or you decided to pursue a different health regimen, your investment is completely protected.

Please note that this 60-day window begins on the exact date your payment is processed and your order is successfully placed in our system, not on the date the product is delivered to your doorstep. We highly encourage our customers to begin taking their Tonic Greens supplement immediately upon arrival and to use it consistently every single day as directed on the label. Dietary supplements require time to build up in your system, and the most profound benefits are typically experienced after three to four weeks of continuous daily use.

3. Return Eligibility and Conditions

We have designed our return requirements to be as fair, transparent, and easy to follow as possible. To qualify for a full refund under our guarantee, your return must adhere to the following conditions:

• Timeframe: Your return request must be formally initiated with our customer support team before midnight (EST) on the 60th day following your purchase date. Furthermore, the physical return package must be postmarked within 14 days of receiving your Return Merchandise Authorization (RMA) instructions.
• Condition of Bottles: We absolutely accept returns of opened, partially used, and completely empty bottles. We want you to actually try the product! If you ordered a multi-bottle package (such as our 3-bottle or 6-bottle bundles), we ask that you return all bottles included in that original shipment, whether they are empty, opened, or factory-sealed.
• Direct Purchases Only: This refund policy strictly applies only to purchases made directly through our official, verified website (usa-en-tonicgreens.com). If you purchased a product claiming to be Tonic Greens from a third-party marketplace (such as Amazon, eBay, Walmart.com) or an unauthorized independent retail store, we cannot verify the authenticity or storage conditions of that product, and therefore cannot offer a refund. You must process those returns directly through the specific platform you purchased from.

4. The Step-by-Step Return Process (RMA)

To ensure your refund is processed swiftly, accurately, and without delay, please carefully follow our required Return Merchandise Authorization (RMA) procedure outlined below. Please do not send packages back to the original shipping address on your package without contacting us first, as our shipping warehouse is separate from our returns processing facility, and unauthorized returns will be lost and ineligible for a refund.

Step 1: Contact Customer Support

Send an email to our dedicated support team at [email protected] with the subject line "Return Request - [Insert Your Order Number]". In the body of the email, state that you would like to utilize the 60-day guarantee. While it is not required, we always appreciate any brief feedback on why the product didn't work out for you.

Step 2: Receive Your RMA Number

Within 24 to 48 hours, a customer service agent will reply to your email providing you with a unique RMA number and the exact mailing address of our Returns Processing Facility.

Step 3: Package Your Return

Place the bottles (both empty and sealed) securely inside a sturdy shipping box. To prevent fraud and ensure we match the return to your account, you must include a slip of paper inside the box containing the following information: Your Full Name, the Email Address used for the original purchase, your Order ID Number, and your unique RMA Number.

Step 4: Ship the Package

Mail the package using the postal carrier of your choice (USPS, FedEx, UPS, etc.). We strongly advise that you use a shipping method that provides a valid tracking number. Tonic Greens is not liable or responsible for return packages that are lost, stolen, or damaged while in transit back to our facility.

5. Return Shipping Costs and Fees

While we are more than happy to refund the cost of the actual product, please be advised that the customer is solely responsible for paying all return shipping costs associated with mailing the product back to our facility. Furthermore, any original shipping and handling fees you paid when placing your initial order are strictly non-refundable.

We do not charge any hidden restocking fees or administrative processing fees. If you paid $177 for a 3-bottle package, you will receive exactly $177 back once the return is processed.

6. Refund Processing Timeline

Once your return package arrives at our processing facility, please allow up to 3 to 5 business days for our inventory team to inspect the contents and verify your RMA information. Once the return is approved, our billing department will immediately trigger the refund back to your original method of payment (Credit Card, Debit Card, or PayPal).

You will receive an automated email confirmation the moment the refund is issued on our end. Depending on the processing speed of your specific banking institution or credit card issuer, it typically takes an additional 5 to 10 business days for the funds to formally appear on your bank statement.

7. Damaged, Defective, or Incorrect Items

Our fulfillment team utilizes rigorous quality control protocols to ensure every package is perfect before it leaves our warehouse. However, we understand that rough handling during the shipping process can occasionally happen. If your package arrives damaged (e.g., broken safety seals, cracked bottles), or if you discover that you received the wrong item, you must notify our customer support team within seven (7) days of the delivery date.

When contacting us regarding a damaged item, you must attach clear, well-lit photographs showing the damage to the product and the original shipping box. Once we review the photos, we will immediately expedite a free, brand-new replacement package to you at absolutely no additional cost. You will not be required to return the broken items.

8. Lost or Stolen Packages

If your package is lost in transit and the tracking information has not updated for more than seven (7) consecutive days, please contact us so we can open an investigation with the carrier and issue a replacement.

If your tracking information indicates that the package was "Delivered" to your address, but you cannot locate it, we ask that you first check with your neighbors, check all surrounding porches and doors, and contact your local post office. If you still cannot locate the package 48 hours after the delivery scan, please contact us. Please note that while we will assist in filing claims and providing replacements for stolen goods, packages marked as successfully delivered are not eligible for cash refunds.

9. Fraud Prevention and Policy Abuse

Tonic Greens reserves the right, at our sole discretion, to reject return requests or ban customers from future purchases if we detect suspected fraud or policy abuse. Examples of policy abuse include, but are not limited to, repeatedly ordering and returning the product across multiple orders, utilizing multiple identities to bypass return limits, or returning packages filled with substitute items. We actively monitor return activity to protect our brand and ensure we can continue offering this generous guarantee to our honest customers.